Support.A dedicated team

Integration and Support

Integration Philosophy

The Movidius team is dedicated to supporting all customers with the integration of Movidius' products into their mobile platforms.
Movidius recognizes that an efficient integration process leads to faster evaluation, validation and design-in which ultimately produce shortened time-to-markets.
As the Movidius philosophy is to create highly differentiated products within short timeframes across many mobile platforms, the product life cycle can be greatly reduced through the fast execution and integration of these products.

Support Mechanism

Customer support does not stop after design-in.  The Movidius staff are available to assist after design-in in order to create the most finely-tuned products on the market today.  The strength of the Movidius platform allows for feature additions and updates long after the design-in cycle to ensure faster response to market demands than alternative solutions.
Furthermore the Movidius' product marketing team works closely with each customer to align future product feature sets to the particular needs of each customer.  The flexibility of this approach uniquely gives all Movidius' customers valuable inputs into the product definition and ensures we work together to converge quickly on unified goals.
Visit our Support Mechanism page to find out more details about the level of support that can be expected by a customer of Movidius.
Visit our Evaluation Process page to find out more details about the steps towards evaluation and validation of the Movidius platform.

General Questions and Feedback

For general questions, feedback or to arrange initial meetings or conference calls a contact form is available on this website.
After initial engagement senior sales, marketing and technical staff are available for interaction.

Account Manager

After initial engagement each customer is assigned an account manager who is available at any time to guide the customer through the legal, evaluation and integration process.  Point-of-contact information for the account manager will be distributed - for phone, email and Skype.

Online Tracking System

Throughout the design-in process, the customer will be given access to an online issue-tracking system and will be given a client-login to access this private area.  The Movidius support teams will tackle each item expediently and customers can view the status and description of each item as they are resolved.

Technical Support Team

The technical support team is responsible for guiding the customer through a product evaluation and integration.  In Asia, the central Host integration and support team is located in Hong Kong and can respond as required

Local Representation

Each country has local representation by Movidius to simplify the communication process and guarantee all localizations and customizations are communicated efficiently.